Why Vendor Self-Service Is Better “The winner of worst response time to a customer phone call goes to … the Airlines!” With hold times of up to eight hours, airlines are the worst these days, as they try to rebound from the pandemic. But try a bank or a “service provider,” or any number of … Have You Called Customer Service Recently?
Managing vendor information entails risk. The vendor master file is the key to vendor payments. Errors in the vendor master can lead to costly mistakes, and the master file is a prime target for fraud. There is also a risk of non-compliance with particular government tax, sanction and exclusion programs. Further, some of the vendor … What Are Your Risks in Vendor Information Management?
We’re going to take a break from our usual focus on vendor inquiry self-service, vendor onboarding, compliance and vendor relations. Instead, here are a few fun facts for the busiest shopping (and shipping) season of the year. (Have you finished your holiday shopping?) Can you name the top ten retailers? Here they are, according to … Fun Facts for the Shopping Season
If you could affordably automate a time-consuming and interruptive task, you would do it, right? “Yes, but.” Solutions are often put to us simply. But our minds immediately go to possible problems in the plan. “It’s not that simple,” we think, and a number of “What-about’s” occur to us. When it comes to automating a … Secure Inquiry, Simple Inquiry
