P2P & AP Process

The Air We Breath, the Automation We Need

The value of electronic versus manual procure-to-pay processing has never been more evident. And the notion of “touchless” processing takes on new meaning in the current context. As people and organizations look at “opening back up,” many are facing the reality that opening up cannot mean returning to things as they were back in January. The Air We Breath, the Automation We Need

Prudence: Planning Ahead in Uncertainty

The spread of COVID-19 has emerged as a serious event and if not yet officially a pandemic, it has governments worried and newspersons breathless. With new information coming out daily, it’s still unclear what is ahead. But the question organizations have to ask is how it could affect their business. In descriptive reports, COVID-19 sounds Prudence: Planning Ahead in Uncertainty

The Problem with Vendors

Dealing with vendors can be difficult. An unhappy vendor’s call can ruin your day. Complaints from purchasing just make it worse! If those people had any idea of the volume you’re dealing with! And their calls just interrupt your efforts to find the invoices and get them paid. Half the time you never got the The Problem with Vendors

Behind the Curve on P2P Automation? Here’s a Secret!

For more than a decade-and-a-half, the business press has touted automation for accounts payable. It’s been going on so long that many AP managers quietly assume theirs is the only AP department on earth that is still shuffling paper. The truth? It ain’t necessarily so. Now tipping points may have been reached for some kinds Behind the Curve on P2P Automation? Here’s a Secret!

What? Me Measure?

As every consultant can (and probably will) tell you, process metrics are “invaluable for monitoring, evaluating and improving operational performance (blah blah blah).” Yet most companies carry on without them. What? You thought you were the only one? Well rest assured you’re not. It is common enough to believe your organization is behind everyone else What? Me Measure?

You Can’t Always Get What You Want – Or Can You?

It’s the end of October and there are just two months left in the year. In terms of calendar-related responsibilities, your unclaimed property reporting and escheatment should be done. Now you’re looking towards year-end, and right around that corner, 1099 reporting (with its January 31st deadline). That means it’s time to check on the state You Can’t Always Get What You Want – Or Can You?

ADD-FORM The Ultimate Guide to Invoice Inquiry Automation

Relationships Count – The Importance of AP Customer Service

Introduction Because accounts payable touches such a wide range of stakeholders, from all the vendors, to employees, to senior management, to various governmental agencies, its operations have a tremendous, though often under-recognized, impact on the organization. Although not “customer facing” in the traditional sense, these stakeholders, nevertheless, are AP’s “customers” and AP’s customer service to Relationships Count – The Importance of AP Customer Service

When Should Vendor Onboarding Begin?

Vendors. You need them. More accurately, you need what they provide, be it product or service. And therefore you interact with them as the providers of the things you need to do what you do. They are anxious to interact with you — to provide services or products — in order to generate revenue. The When Should Vendor Onboarding Begin?

On P2P Customer Service Surveys and Metrics

The venerable Tom Nichols once observed, AP believes that their clients don’t understand what it is they do. I tell AP people that it’s your fault because you’re not doing a good job at public relations. You’re not involving the customer in the process.” Nichols understood AP customer service, and also the importance for AP On P2P Customer Service Surveys and Metrics

P2P’s Payables Customer Service Challenges

Survey Says … A day in the life of procure-to-pay is seldom dull. Perhaps one of its livelier aspects is interaction of the payables team with its “customers,” i.e. those whom accounts payable serves internally and externally. Payables customer service is a necessary part of the job, and depending on a number of variables, can P2P’s Payables Customer Service Challenges

January Snow Days and Sick Days Impeding Work? Here’s What You Can Do

The New Year has begun. And as generally happens this time of year in the northern hemisphere, it’s cold. Along with the cold comes colds and flu (apparently worse this year than usual). Winter weather and the cold-and-flu season can mean snow days or sick days — lost time just as the year gets rolling. January Snow Days and Sick Days Impeding Work? Here’s What You Can Do