A new survey conducted jointly by InvoiceInfo and IRSCompliance reveals what companies are doing in their vendor onboarding process and how they’re doing it. The good news is that a majority is doing at least some of the right things. Fewer, however, are doing those things right, or at least in the most efficient and … The “What” and “How” of Vendor Onboarding (And How You Can Improve It)
Like many other business processes, vendor onboarding is subject to an organization’s internal controls, compliance with regulations imposed by various government agencies, demands for productivity and expectations of minimum levels of customer service. Well thought-out and effectively managed vendor onboarding programs deliver high quality in each of these areas. Vendor onboarding is key to every … Vendor Onboarding and P2P Vendor Relations: The Value of Getting It Right the First Time
How much does it cost your organization to answer a vendor invoice status inquiry? Don’t feel badly if you don’t have the answer at your fingertips. According to a recent survey by Financial Operations Networks and InvoiceInfo, only 1 out of 10 respondents track AP customer service metrics, making the cost to communicate with vendors … How Much Does It Cost to Communicate with Vendors?
A best practice for accounts payable customer service is to transfer vendor invoice and payment inquiries to a supplier self-service portal where vendors can get the answers themselves — quickly and easily. According to a recent AP Customer Service Survey conducted by Financial Operations Networks and InvoiceInfo, respondents indicated that they receive inquiries from vendors … AP Customer Service Survey Results: Vendor Self-Service Portals
Are you and your P2P colleagues tired of spending precious time answering invoice inquiry questions from your vendors and internal customers? Are you ready to automate your vendor customer service with a self-service vendor portal application, and start reducing cost and improving productivity? If so, following are 10 questions you should ask when considering a … 10 Questions to Ask When Considering a Vendor Self-Service Portal