The work of accounts payable (AP) has a broad reach. It is one of the few departments that touches every department within a company as well as external parties. It plays an important role in the company’s supplier relationships. As recipients of AP’s services, the vendors, internal employees and government agencies are AP’s “customers.” Internally, … 2020 Accounts Payable Customer Service Survey
Introduction Buying goods and services seems easy. But onboarding and registering vendors is not so easy for most organizations, especially those that try to manually complete the process. The drives for increased efficiencies, information security concerns, fraud and ever-increasing penalties are raising the stakes for organizations to get onboarding “right.” Collecting documents and data from … 2020 Challenges of Vendor Onboarding & Registration Survey
Introduction Vendor onboarding is a process that involves obtaining, verifying and recording information about the vendor to enable not only vendor transactions, but also organizational compliance with various tax and regulatory requirements. An organization’s accounts payable department needs to know more than where to send the payment. Vendor onboarding is not especially difficult, though understanding … 2019 Vendor Onboarding Management & Compliance Survey
Introduction Accounts payable provides a critical service to organizations. It is one of the few departments that touches every department within a company as well as external parties, and has a direct impact on the reputation of the organization. Accounts payable is unique in that multiple customers rely on outputs from its processes. Two critical … 3rd Annual Accounts Payable Customer Service Survey
The venerable Tom Nichols once observed, AP believes that their clients don’t understand what it is they do. I tell AP people that it’s your fault because you’re not doing a good job at public relations. You’re not involving the customer in the process.” Nichols understood AP customer service, and also the importance for AP … On P2P Customer Service Surveys and Metrics
Survey Says … A day in the life of procure-to-pay is seldom dull. Perhaps one of its livelier aspects is interaction of the payables team with its “customers,” i.e. those whom accounts payable serves internally and externally. Payables customer service is a necessary part of the job, and depending on a number of variables, can … P2P’s Payables Customer Service Challenges
A best practice for accounts payable customer service is to transfer vendor invoice and payment inquiries to a supplier self-service portal where vendors can get the answers themselves — quickly and easily. According to a recent AP Customer Service Survey conducted by Financial Operations Networks and InvoiceInfo, respondents indicated that they receive inquiries from vendors … AP Customer Service Survey Results: Vendor Self-Service Portals
