Accounts Payable Customer Service and Vendor Relations in the Age of Self-Service
Accounts Payable Customer Service and Vendor Relations in the Age of Self-Service
Introduction
The digital age, epitomized by the Internet and mobile culture, has driven customer service to a preeminent position. That the digital age has changed customer experiences and expectations is axiomatic. And expectations continue to trend upwards. The common expectation is that information needed to resolve a problem should be immediately available, given availability of computer systems and information resources (“Let me Google that for you…”).
The speed of 21st century life brought about by constant technological evolution has raised expectations of instant gratification to new heights. This information-packed report will address what accounts payable departments can do to service their customers in the age of the Internet and self-service expectations.
Key Things You Will Take Away from This Report:
- Discover how poor customer service can damage vendor relationships
- Review what customer service looks like in accounts payable
- Recognize how the digital age has changed customer expectations
- Learn from Amazon’s customer service strategies
- Find out how vendor self-service portals fit in an AP customer service strategy
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Explore answers to common queries and get the information you need from the experts at Financial Operations Networks.
Financial Operations Networks (FON) is a financial operations company whose products help accounts payable teams prevent payment fraud: VendorInfo, a vendor portal; InvoiceInfo, a supplier portal; DisbursementControls.com, a membership resource for disbursement controls; and VIMCOE, which provides accounts payable certification. FON is a Nacha Preferred Partner.
FON strengthens front-line control points across vendor onboarding, supplier maintenance, and payments — verifying vendor information, validating bank account ownership, running compliance checks, and reducing exposure to business email compromise (BEC) before payments are made.
VendorInfo is a vendor portal for onboarding: it verifies tax IDs, screens OFAC and validates bank account ownership before a vendor is paid. InvoiceInfo is a supplier portal for after the invoice: suppliers look up invoice status, payment dates and remittance advice themselves instead of emailing AP. Both sit on top of the same ERP and are often used together.
Yes. FON offers specialized programs including the AP Payment Fraud Prevention Certification and the Accredited Vendor Information Professional (AVIP) Certification to help finance professionals strengthen expertise and advance their careers.
Request a demo and our team will walk you through how FON can strengthen your controls, reduce fraud exposure, and improve AP efficiency based on your organization’s goals.
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